Frequently Asked Questions

If you don't see your question answered here, please contact us and we will be happy to answer any questions about our products and services.



How long does a microneedling treatment take?

A treatment generally takes 30 minutes to 1 hour depending on the area being treated. Facial Microneedling takes 60 min.

Is there down time following a microneedling treatment?

Microneedling is a minimally invasive procedure, however, some people experience more redness than others. So after your first visit, 24 hours of healing time is recommended. After 6 hours, you may use mineral make-up.

How many microneedling treatments do I need?

To achieve optimal results, we generally recommend a series of 3-5 treatments every 4-6 weeks followed by a maintenance program. The number and frequency of treatments depends upon the desired results and the condition being treated.

Does microneedling hurt?

A specially formulated numbing/anesthetic cream is applied to the skin to alleviate any discomfort. This numbing cream will not alter the results. It is often referred to as feeling “prickly” or a mild sunburn.

What does the microneedling process look like?

When you book an appointment, you will be sent an electronic intake and consent form to fill out before your appointment. You will be greeted by our Skin Care Team and shown to a private room. We will ensure you are comfortable lying on the treatment table before applying the numbing cream. After 15-20 minutes, we can begin microneedling the desired area. The Skin Care specialist gently glides the pen over your skin, ensuring to cover all affected areas.

Our Centre provides additional complimentary support immediately following your treatment by applying a specialized Hyaluronic Acid mask, infusing your skin with added moisture. You will be given an additional Hyaluronic Acid Mask and an ampule of Hyaluronic Acid for at home maintenance in the first 24-48 hours. We believe in pampering you and your skin throughout the entire process with our highly active Osmosis MD Skin Care line. A customized prescription plan will be provided by your Naturopathic Doctor.

Post Treatment Care

Is it normal to experience dryness after a Microneedling session?

It is very common to experience dryness and/or a feeling of heat or tightness of the skin. Please use the Hyaluronic Acid liberally and frequently immediately following the treatment and for a few days, even if it feels dry using it. It is also important to use the proper skin care post treatment. If you need more Hyaluronic Acid, you can purchase a vial from Pür GLō.

Should I incorporate an at-home skin care regimen? Is there aftercare I need to follow?

A medical-grade skin care regimen is required post treatment. The Naturopathic Doctor and/or one of our Skin Specialists in consultation with you, will design an at-home care program specific to your skins needs.

Why is a medical-grade skin care regimen required post treatment?

It is essential to take advantage of the time following a microneedling treatment, as the skin is primed to absorb nutrients. Using medical grade ingredients means small enough ingredients to be absorbed, and concentrated enough to make a real difference. 50% of your results are from the after care products!

Part of the post treatment includes application of Hyaluronic Acid masks. What is Hyaluronic Acid?

Hyaluronic Acid (HA) is natural-occurring substance in our bodies. HA is critical in the maintenance of our skin’s moisture levels, and is known for its capacity to attract and hold onto 1000x its weight in moisture, which is linked to youthful, soft, supple skin.

What are the benefits of a Dermaroller® Hyaluronic Acid Mask?

Benefits of a Hyaluronic Acid Mask include:
• Silk mask soaked with HA , vitamin E and Matrixyl® (a peptide that activates the repair processes of the skin and can lessen UV damage)
• Intensively supplies the skin with new moisture
• Promotes collagen and elastin production
• The lasting effect of the substance starts within 20 minutes. A Hyaluronic Acid Mask provides these additional benefits when combined with our eDermaStamp® microneedling treatment:
• A fully comprehensive therapeutic treatment for skin revitalization • Promotes cell vitality and improves the skin’s regenerative ability and actively stimulates skin rejuvenation

What are the benefits of using a Dermaroller® after a microneedling treatment?

The benefits of using a Dermaroller® post-treatment include:
• Contributes to the generation of collagen 6 and 7 which is found in the connective tissue between the epidermis and dermis
• Enhances infusion of important nutrients
• Benefits: Fresher, younger looking skin • Durable – the Dermaroller® can be used 3 times a week for up to one year

Shipping & Returns

When can I expect to receive my order?

We ship your items as quickly as possible. This will take 3 to 7 business days through Canada Post. If your in a hurry please send us an email and we will do our best to accommodate.

What is your return policy?

All returns must be done in the first 15 days of receiving your order. Shipping the product back to Pur Glo is at the expense of the customer.

My item was received damaged. What can I do?

Please report all damaged products within 24 hours. Please keep all original shipping packaging if your product arrives damaged. It may take up to 5 business days to process your return.

How do you ship your orders?

We ship our orders using Canada post.

Where do you ship?

We offering shipping for online orders to addresses across Canada. For USA addresses, we offer shipping for select products, however, orders that need to be shipped to the USA cannot be made online at this time. Please contact us directly to place an order.

This Micro needling treatment changed my life, I’ve gone for three sessions And my skin has never looked or felt better my whole life, I struggle with problematic acne adult type skin which had my confidence at its lowest. I would highly recommend this…it will not disappoint.🤗

Jackie K.