Frequently Asked Questions

We offering shipping for online orders to addresses across Canada.

For USA addresses, we offer shipping for select products, however, orders that need to be shipped to the USA cannot be made online at this time. Please contact us directly to place an order.

We ship our orders using Canada post.

We ship your items as quickly as possible. This will take 3 to 7 business days through Canada Post. If your in a hurry please send us an email and we will do our best to accommodate.

All returns must be done in the first 15 days of receiving your order. Shipping the product back to Pur Glo is at the expense of the customer.

Please report all damaged products within 24 hours. Please keep all original shipping packaging if your product arrives damaged. It may take up to 5 business days to process your return.